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FAQ

What services do you offer?

-Creative Design 

- Wedding & Event Design 

- Wedding & Event on the Day Styling 

- Floristry

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What makes Harper Arrow different from other florists?

At Harper Arrow, we don’t just design florals—we create bespoke, ethereal experiences tailored to reflect your unique style. Our passion for floristry, styling and attention to detail ensures that your florals will not only elevate your wedding but will also transport you and your guests into a magical atmosphere. We work closely with you to bring your vision to life, offering personalised, high-end florals and styling that goes beyond the ordinary.

 

How do I get started working with you?

The first step is simple: fill in our consultation form to start the process. We also offer complimentary consultations where during our initial meeting, we’ll listen to your ideas, explore your vision, and discuss how we can bring it all together. From there, we’ll curate a custom design plan that perfectly matches the vibe, mood, and feel you want for your day. Our goal is to make the process seamless, enjoyable, and stress-free for you.

 

Do you offer full floral packages or à la carte services?

We offer both options to suit your needs. Whether you're looking for full floral and styling for your ceremony, reception, bouquets, and everything in between—or just specific pieces like a custom bridal bouquet or centerpieces—we will tailor our offerings to suit your vision and budget.

 

Can you help with styling, not just florals?

Absolutely! In addition to our floristry services, we also offer styling and design assistance. We can work with you to design the perfect setting for your ceremony, reception, and even pre-wedding events—incorporating florals, ribbons, candles, and other thoughtful details that complement your overall vision. Think of us as your creative partner, here to bring everything together.

 

What is your pricing like?

As every wedding is unique, our pricing is custom-tailored to fit your specific needs and desires. We work with high-end flowers, materials, and styling, so our prices reflect the bespoke nature of the designs we create. During our consultation, we’ll discuss your budget and present you with options that align with your vision.

 

How do you ensure the florals and styling will match our vision?

Our design process starts with understanding your personal style, preferences, and the atmosphere you want to create. We offer mood boards and in-depth design discussions to ensure every detail aligns with your vision. We’ll also communicate closely throughout the process, so you can trust that what you envision will come to life perfectly.

 

Can I make changes to the floral design after booking?

We always aim to accommodate changes to your design as long as it’s within a reasonable timeframe. Once we’ve created your floral design plan and agreed upon the details, we ask that any changes be made at least 4-6 weeks prior to the wedding to ensure we can source the best flowers and materials. But don’t worry—we’ll be with you every step of the way to ensure you’re completely happy with the final design.

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What should I expect on the wedding day in terms of delivery and setup?

On the day of your wedding, our team will handle everything from floral delivery to setup. We’ll ensure that all arrangements, installations, and styling details are in place well before your guests arrive, so you can focus on enjoying the moment. We pride ourselves on being discreet and efficient, ensuring the setup process is seamless and stress-free.

 

How do I care for my flowers after the wedding?

We offer vendor recommendations to preserve your florals post-event, whether you want to preserve your bouquet or repurpose ceremony florals for your reception. If you’re interested in creating keepsakes, we can suggest the best ways to maintain and cherish your florals long after the wedding.

 

Can you design for more than one location or event?

Yes! We’re happy to design florals for multiple locations or events on your wedding day, from the ceremony to the reception and even pre-wedding celebrations like rehearsal dinners or bridal showers. We’ll coordinate all the details to ensure the florals flow seamlessly between each event

 

Do you require a deposit?

Yes, to secure your booking, we require a 40% non-refundable booking retainer. The remaining balance is due 20 days prior to your event. This ensures that we have all the time needed to curate your floral designs and bring your vision to life. If you would prefer the final payment to be made in stages just let us know and we would be more than happy to create a payment plan for you.

 

How do I pay? Can I pay via credit card?

Once we’ve agreed on a quote, you’ll receive an invoice with our payment details. Payment can be made via bank transfer, or if you prefer to pay by credit card, please let us know. Please note, there is a 2.6% processing fee for credit card payments.

 

What happens in the case of a pandemic or unexpected circumstances?

If you need to postpone your wedding due to unforeseen circumstances, we’ll work with you to find a new date and transfer all services. Please note that if the postponement occurs within 4 weeks of the wedding, the full cost of imported flowers and half the cost of local flowers will need to be covered by the client. If the event is cancelled by the client, unfortunately, all payments will be forfeited.

 

Do you travel overseas or interstate for events?

Absolutely! We are more than happy to travel interstate or overseas to sprinkle some floral magic on your event. An additional travel fee will apply, and we will work closely with you to coordinate all details.

 

 

If there are any other questions you may have please don’t hesitate to reach out, we are more than happy to answer them xx

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© 2018 by Harper Arrow

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